MYSTERY
AUDIT

How your customer perceives your service quality determines your customer satisfaction levels. It is the indirect, unsaid, un-explicit requirements of the customer which become the biggest "dis¬satisfiers" for customer service and not what the customer states directly. To create highest levels of customer delight Research Programs are carried out for formulating and implementation of high level business requirements for enhancing business and organizational performance and to understand the need of the organization for improving business and relating them to key customer issues.

  • IDBIBANK-FOR TOTAL WEST BENGAL
  • FOR SAMSUNG
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